Private Medical Insurance

Process and Getting Started

Funding Sessions Through Your Private Medical Insurance

You may be eligible to claim for your sessions via your private medical insurance, depending on your individual policy and level of cover.

Here’s the process to find out and get you started, together with the answers to some frequently asked questions.

Getting Started is Easy...

Step 1: Call your insurance provider and check whether counselling or psychotherapy sessions are covered under your policy and, if so, to what extent. This is important as policies can differ widely in the scope and level of cover.

  • They will ask you some questions about how you have been feeling so they can authorise your treatment.
  • Some companies may need a GP diagnosis and referral letter – they will tell you if this is needed.
  • Once treatment is authorised, they will give you an authorisation reference number to give to your therapist.
  • They can advise whether any excess is payable by you under your policy, how much it will be, who it is to be paid to and when it is due.
  • It is also worth checking when your policy renewal date is, as this is usually when excess fees become payable annually.

Step 2: Once your sessions have been authorised, contact me to arrange an initial free 30 minute telephone consultation to discuss what is happening for you and what you are hoping for from your sessions, then we can get you booked in.

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Which medical insurers do you work for?

I am a registered provider for Bupa, Aviva, Cigna, PruHealth, Axa, WPA (Western Provident) and WPA Protocol.

Not all insurance companies keep a register of providers, so if your company is not listed above they may still fund treatment if you provide them with my details. Alternatively, they may provide you with details of alternative therapists that they have an arrangement with in your area.

How many sessions will be covered by my policy?

The number of sessions you can have will be determined by the type of plan or policy that you have. Some specify a number of sessions and others will specify a maximum amount that they will pay up to.

Plans and policies vary widely, so please contact your provider in the first instance and they should be able to advise you.

What are your fees under private medical insurance?

My session fees for insurance companies vary slightly depending on the company, the contract I have with them and your specific policy. We can discuss this when we have our initial phone consultation.

Will I have to pay you and claim it back, or do you invoice my insurer?

Policies can vary so best to ask your insurer, but generally I can invoice them directly for payment of session fees.

The only exceptions to this are:

  • any policy excess fees, which your insurer should advise you of and which you would pay directly to me at the start of your sessions.
  • policy excess fees may become payable again when your policy renews, so it is worth checking with your insurer when the renewal date is if you don’t already know it.
  • any session fees payable for missed or cancelled sessions, or extended absences from sessions, as these will not be covered by your insurer. You will be given full details of how holidays, cancellations and non-attendance are handled in our Therapy Agreement at the outset of your sessions.
  • if you decide to continue your sessions once you have used the sessions covered by your policy, in which case you then pay the fees directly to me as a private client.